1. Overview
At YOP Education, we strive to provide you with a seamless shopping experience, including reliable and efficient shipping. This Shipping Policy explains how we handle the shipment of your orders.
2. Shipping Destinations
We currently ship to addresses within India and internationally to select countries. Please note that there may be restrictions on some products, and some products cannot be shipped to certain destinations.
3. Processing Time
- Order Processing: Orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Order Cutoff Time: Orders placed after [2 PM] will be processed the next business day.
4. Shipping Rates and Delivery Estimates
Shipping costs are calculated during the checkout process based on factors such as product and the destination of the items. The payment for shipping will be collected at the time of purchase. This amount will be the final cost for shipping to the customer.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the provided link or on our website under “Order Tracking.”
6. Shipping Carriers
We use a variety of shipping carriers to ensure your order reaches you in a timely manner. The carrier used for your order will depend on your location and the shipping method selected.
7. Shipping Restrictions
Some items may be restricted for shipping to certain destinations due to local laws and regulations. If we are unable to ship an item to your location, you will be notified at checkout or contacted by our customer service team.
8. Customs, Duties, and Taxes
[Your E-commerce Website Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
9. Lost or Damaged Shipments
- Lost Shipments: If your order does not arrive within the estimated delivery time, please contact us at yopeducation@gmail.com so we can assist you.
- Damaged Shipments: If your order arrives damaged, please take photos of the damaged packaging and items and contact us immediately. We will work with you to resolve the issue.
10. Address Changes and Order Cancellations
- Address Changes: If you need to change the shipping address for your order, please contact us as soon as possible at [customer service email/phone number]. We will do our best to accommodate your request, but please note that address changes cannot be made once the order has shipped.
- Order Cancellations: If you wish to cancel your order, please contact us immediately. Once an order has shipped, it cannot be canceled, but you may return it in accordance with our Refund and Returns Policy.
11. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at yopeducation@gmail.com.